Guardian Malaysia

I am writing to formally complain about an incident that occurred on 22/12/2024 at approximately 9.36 am at Guardian Bukit Bintang Branch. I had purchased my item at 9.35 pm and then I left the store 10 meters away and came back since I realized the item that I paid for which is the biore sunscreen I left it on the counter so I went to take it but there was a staff already waiting for me and bluntly accused me of taking the tissue.

I said no I dint take and you can check my bag she rudely said you come in and wait here and we are currently checking the CCTV now. My question was that if Im able to afford to get plenty of things from guardian why would I steal a RM 4 worth of tissue paper. She (Noorfazidah) claimed that her staff saw me putting the tissue inside my bag. Its basic logic where a medium sized bag would not fit it tissue paper pack.

The first staff entered and came out questioning how many items I have purchased to another staff and she said 2 then they went on saying I had 3 items and I only paid for 2 in Bahasa Malaysia thinking Im a foreigner but well versed in speaking Bahasa Melayu as well. While they were interrogating me the security guards, the customer in guardian and almost everyone gazed at me intensely and was suspicious. This false accusation has caused me embarrassment, distress, damage to my reputation.

This has been one of the most traumatic experience Ive ever had.

Then I waited for another staff to view the CCTV footage to confirm that I did not steal the tissue or any other product but the damage was done and I was incredibly traumatized.

Your staff that claims to be attentive said that I stole a tissue pack dis not even inform me that I left my item that I paid for and took and kept it near the counter shelf, then the first accusation was stealing the tissue paper pack but no alarm was beeping when I left, the questioned me so rudely and treated me like a thief when it was not even proven, then they checked the CCTV claiming that I only paid for 2 item when I took 3 items. This is honestly ridiculous getting accused for this theft when I have been a loyal customer of guardian.

This is the WOSRT experience I have ever faced and I am being civilized by sending this email here and not taking this issue to the social media yet.

First I placed an order on Lazada and you cancelled my order saying that it was out of stock. I checked the official website and the product was still available.

I placed an order on the official website and waited for a week but it didn't arrive. I went to check and they said I would get a refund, but I didn't get a refund at all. Today I went to Lazada and it still showed that the product was available for purchase.

You didn't have the product but you still showed that it was available for purchase. You are just deceiving customers and wasting their time.

The staff at Guardian Ipoh Station 18 are very slow and delay customers for too long. They do not manage their stock well. They only open one counter during the weekend.

Today, I went to bought some personal care with my husband at the Guardian Senai Airport. When we about to pay at the cashier, my husband went to the counter to make payment while I was busy trying the tester.

What make me feel so angry and disgusting is when I turned around the INDIAN GIRL a cashier girl, I saw she tried to flirt with my husband. She is OVER smiling without any reason to my husband and how the way she look and behaving towards my husband is so suspicious. When I look at her she is so nervous like she did big mistakes. I saw this indian girl like *** girl.

She dont know the boundaries with the male customer. What makes me say this is because she did smile with my hubby but not with me. Plus she also make a grumpy face to me. Please, teach her to take care of the GUARDIAN image.

Because of the *** staff like her will make u lose customer. For your information, I love to shopping at guardian so much. This things make me feel insecure and feel shame as a woman when your staff behaving like this.

Please improvise this kind of things. I hope you give her a lesson about this.Honestly, I feel sad and I will not visit guardian again,Thanks.

Pd 22/6/24 jam 17:28 staff guardian bersikap BIADAP dengan menuding jari telunjuk dan mecangkuk jari telunjuk tersebut mengarahkam sy untuk meletakkan barang yg telah sy BELI dan TELAH MEMBUAT PEMBAYARAN. Hal ini berlaku apbila sy bertanya untuk mendaptkan kepastian harga brg yg sy beli (bedak n match perfect rimmel).

Resit trans id 4630****. Invois 50289.

Staff tersebut menunjukkan kemarahan apabila menjeling dan dada berombak nik turun mungkin menahan kemarahan.Staff tersebut NABILA HUSNA juga tidak memakai tanda nama dan id pekerja semasa bekerja..Manager AFIF NAZIWAR sebagai MANAGER gagal menyelesaikan masalah dan tidak melayan saya..sy dibiarkan menunggu hampir 20 minit..Sehingga akhir tiada permohonan maaf dibuat..Sy minta agar pekerja tersebut yg difahamkan berstatus kontrak ditamatkan kontraknya kerana hl ini menimbulkan trauma kepada ay sebagai pembeli..saya diibaratkan seperti binantang apabila dia menunding dan mencangkuk jari telunjuk kpd sy seolah2 sy ini org bawahannya. Sy juga dapati ada cctv di premis tersebut jadi boleh but pengesahan aduan ini dengan merujuk cctv tersebut..dlm lingkungan masa 17:28 - 18.10

Please take action to one of your freehair staff, she dont have attitude and so rude af. Customer ask her nicely but she replied very rude.

On 13/6/2024, i want to redeem freegift from touch and go at Guardian Pacific Place (Evolve Mall), and she ask me to buy any item to redeem it. After i choose my item to buy, i go to cashier and pay the item. But this time, another staff (the look is like aunty with innocent face -_-) is assist me. And she don't know anything about my redemption and the rude free hair staff didn't say anything to her about that???

After pay, i ask her about my redemption AND SHE SAID I CANNOT GET MY FREEGIFT. Because she said the item need to scan with the freegift??? ((its her friends fault because she didnt scan my item with the freegift)) and i ask her why you didn't scan the item with the freegift?? but she kept interrupting me and ASK ME TO BUY ANOTHER ITEM TO GET THE FREEGIFT???

and i ask her to responsible and she kept said to me to buy another item very rudely??? How can she as a staff, don't know the procedure for redemption item?? until the customer need to responsible for the mistakes they made??? and the audacity she didn't say sorry to me also??

I request that you address this matter appropriately to prevent such issues in the future. Thank you for your attention to this matter.

I bought a face mask in the name of frontifie from guardian empire subang. Its in the worse condition and quality.

Its a black face mask with faded colour and it doesnt even looks like black face mask. Didnt expect such a worse quality face mask from a well known retail store like guardian pharmacy.

Please improve the quality of the face mask. Thanks

Today I went to Raub Pahang Guardian outlet, I purchased over RM200, I asked the staff for free gift and he answered me nonentity any free gift. I keep my receipts till Guardian feedback. Thank you.

I recently ordered Curly Hair Cream from Georgiemane, Australia. It is very good for my naturally curly hair.

I wish to have it sold in Guardian.

And please have more CURLY HAIR CARE products in your stores, please! TQ.

Hey

Im truly exhausted for placing online order on 2nd of august until today I dint get my parcel. End up I regret.

My order number 100115****. N tracking number given my403******** (traceable) my720********(untraceable) . I dont wanna text much kindly get update me whats happening to you ppl. Poor service.

This is will b my last order with you all. If my item spoiled on arrival definitely you guys responsible and will take law action towards your service.

N I mean it! Contact me through email.

I buy the products from apps on 29/1/22 but until now not receive yet. Please refer the attachment file.

is it normal for part time worker dont have any holiday/day off 1weeks sometimes?if many part time and the hour rate decrease and then get small salary. 7++ who can survive in 2022

They block my phone no. And send me a broken gift.

Rude and irresponsible. I asked what's the next procedure. Don't think they'll reply me.

How can they have this kind of attitude towards their customer! I

I ordered items from Guardian Online on 28 August 2021, however, until now the status is shipping. I checked with GDex but

it stated pending physical shipment from sender.

Then, I called Guardian customer service twice to complain about this matter.

The staff told me that I have to wait for them to send email for any update about my parcel. Nevertheless, none of the emails I received are about my paid items.

I have been waiting for so long just to get a few items from Guardian as compared to received items I bought online from overseas within a week.

This is a very bad experience for me from a very well known company.

I need to know the updates and please send me the items as fast as possible, as i know that they are not hard to get and always in stock. Or else, i am going to complain about this to the authorities.